Legal Policy for Sydney Sparkle Mobile Detailing
1. Introduction
Welcome to Sydney Sparkle Mobile Detailing. This policy outlines the terms and conditions under which we offer our mobile detailing services throughout Sydney. By booking our services, you agree to comply with and be bound by these terms.
2. Service Agreement
- Services Provided: Sydney Sparkle Mobile Detailing offers comprehensive mobile auto detailing services including but not limited to car washing, waxing, interior shampooing, exterior polishing, and full auto reconditioning.
- Booking and Scheduling: Services can be booked via our website, phone, or email. Service availability is subject to scheduling constraints. Customers are advised to book in advance to secure their preferred timing.
3. Pricing and Payment
- Fees: A full list of fees for each service is available on our website and at the point of booking. Prices are subject to change without prior notice, but changes will not affect bookings already confirmed.
- Payment Methods: We accept various payment methods including credit cards, cash, and selected online payment platforms.
- Refunds and Cancellations: Customers can cancel their booking up to 24 hours before the scheduled service time without penalty. Cancellations within 24 hours may incur a fee. Refunds for services not rendered or dissatisfaction with the service will be handled on a case-by-case basis.
4. Customer Responsibilities
- Vehicle Preparation: Customers must ensure their vehicle is prepared for detailing by removing personal belongings and valuable items. Sydney Sparkle Mobile Detailing will not be responsible for lost or misplaced items.
- Access: Adequate space must be provided for our staff to perform detailing services safely and effectively.
5. Company Responsibilities
- Service Quality: We commit to delivering high-quality detailing services and uphold professionalism at all times.
- Insurance and Licensing: We are fully licensed and insured, complying with all local regulations applicable to our services.
- Damage Policy: Any damages to the vehicle noticed before or during the service must be reported immediately. We will review each incident on a case-by-case basis.
6. Limitation of Liability
Sydney Sparkle Mobile Detailing will not be liable for any indirect, incidental, special, or consequential damages arising from or in connection with the use of our services unless such damages result from the gross negligence or willful misconduct of our employees.
7. Privacy Policy
- Information Collection: We collect personal details such as name, contact information, and vehicle details for booking and service purposes.
- Use of Information: Personal information is used exclusively for providing and improving our services and will not be shared with third parties, except as required by law.
- Data Protection: We implement a variety of security measures to maintain the safety of your personal information.
8. Dispute Resolution
In the event of a dispute, customers should contact our customer service to seek resolution. We aim to resolve disputes amicably and efficiently.
9. Changes to the Policy
This policy may be updated or modified at any time. Such changes will be effective immediately upon posting to our website. Customers are encouraged to periodically review this policy to stay informed of updates.
10. Contact Us
For any questions or concerns about our services or this policy, please contact us at:
- Email: info@sydneysparklemobile.com
- Phone: 0420 607 290